Service Delivery Admin

Harare, Zimbabwe

Job Description –  Service Delivery Administrator 


<Telco Digital Native Supervisor>

Job Title:

Service Delivery Administrator  (SDA)

Escalation Manager:

Service Delivery Specialist (SDS) / Assistant Service Delivery Manager (ASDM)

Direct Reporting Manager:

Service Delivery Manager (SDM)


Coordination of Service Delivery Department & Teams 

Pre Requisites

Experience:3 years minimum On Job working experience in administration,                      project and coordination roles.

Minimum age 18 years 

Minimum psychometric scoring of _____

Personality test profile of _______

TOEFL minimum score of ______

Good, clear communication etiquette and command of business English.

Added Advantage:

Any of the following:Degree/HND in Telecommunications, Project Management, Sales, Office & People Administration, 

CCNA,CCNP, FOA & any ITIL Certification

Skills Interpersonal:  High Digital Literacy, Team player, Good communicator, Enthusiastic, Proactive, Problem solving, Lateral thinker, Organised and pays attention to detail, Flexible to work outside normal business hours.