New Clients - MARKETING,Technical and Billing
Overall, how do you feel about your experience with Telco as your service provider, 1 being very poor and 10 being excellent on the scale below ?
How quickly was the request for a service responded to by Telco sales staff - 1 being very poor and 10 being excellent( i.e. within one day is very good)
How quickly did you start utilising the service- 1 being very poor and 10 being excellent (I.e. within 10 days for fibre and 5 days for Wimax is considered very good) ?
How responsive and communicative was the Telco sales team during the process of getting service, 1 being very poor and 10 being excellent ?
What was the speed of answering phones when you called the Sales team, 1 being very poorer and 10 being excellent ( no more than 2 rings is considered good)
What knowledge,expertise and interest was displayed by the Sales team on products and meeting your needs, 1 being very poor and 10 being excellent
How friendly and professional was the Sales team in your interactions, 1 being unfriendly and unprofessional and 10 being as friendly and professional as you expected
If you needed to contact Telco's sales team again and were given the option to speak with the particular sales agent you dealt with, would you?