Telco NPS survey 2020 New Clients

Overall, how do you feel about your experience with Telco as your service provider, 1 being very poor and 10 being excellent on the scale below ?

If other, please specify:

How quickly was the request for a service responded to by Telco sales staff - 1 being very poor and 10 being excellent( i.e. within one day is very good)

If other, please specify:

How quickly did you start utilising the service- 1 being very poor and 10 being excellent (I.e. within 10 days for fibre and 5 days for Wimax is considered very good) ? *

If other, please specify:

How responsive and communicative was the Telco sales team during the process of getting service, 1 being very poor and 10 being excellent ? *

If other, please specify:

What was the speed of answering phones when you called the Sales team, 1 being very poorer and 10 being excellent ( no more than 2 rings is considered good) *

If other, please specify:

What knowledge,expertise and interest was displayed by the Sales team on products and meeting your needs, 1 being very poor and 10 being excellent *

If other, please specify:

How friendly and professional was the Sales team in your interactions, 1 being unfriendly and unprofessional and 10 being as friendly and professional as you expected *

If other, please specify:

If you needed to contact Telco's sales team again and were given the option to speak with the particular sales agent you dealt with, would you? *

If other, please specify:

When you have made requests outside the normal has the Telco sales team been forthcoming with a solution, 1 is not all and 10 is very forthcoming

If no above, why not?


Accuracy and timeliness of invoices and billings on a scale of 1 for very poor and 10 for excellent *

If other, please specify:

Friendliness, 1 being unfriendly and 10 being as friendly as I expected *

If other, please specify:

Professionalism,expertise, speed in resolving your billing issues, 1 being very poor and 10 being excellent *

If other, please specify:

Overall comparing Telco's sales support to that provided by other companies, would you say that Telco's sales support is *

If other, please specify:

Overating for Service Centres

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Service Desk
Sales
Billing
Installation