Telco- Overall NPS Survey

Overall, how do you feel about your experience with Telco as your service provider, 1 being very poor and 10 being excellent ? *

If other, please specify:

How would you rate Telco equipment for ease of understanding and use? *

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How do you rate your Telco connection for speed ? *

If other, please specify:

How do you rate your Telco connection for reliability, 1 being very poor and 10 being excellent ? *

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Ability to “go through” on the help desk phones or be attended to in person throughout the day or at night, on a scale of 1 to 10, 1 being very poorer and 10 being excellent *

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Speed of answering phones when you do go through, 1 being very poorer and 10 being excellent. *

Knowledge,expertise and interest displayed in understanding and resolving your problem, 1 being very poor and 10 being excellent *

Friendliness, 1 being unfriendly and 10 being as friendly as I expected *

Professionalism, 1 being unprofessional and 10 being as professional as I expected *

When solving your problem, how would you rate the information provided, 1 being extremely difficult to understand and 10 being extremely well presented and understandable *

When we you have called- have your problems been solved on the call? *

If other, please specify:

If you needed to contact Telco's technical support again and were given the option to speak with this particular representative, would you? *

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When you have made requests outside the normal has Telco been forthcoming with a solution, 1 is not all and 10 is very forthcoming *

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If no, why not? *

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If your answer to the previous question was no, why? *

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How do you rate the accuracy and timeliness of our invoices and billings on a scale of 1 for very poorer and 10 for excellent *

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Friendliness, 1 being unfriendly and 10 being as friendly as I expected *

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Professionalism,expertise, speed in resolving your billing issues, 1 being very poor and 10 being excellent *

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Technical support compared to that provided by other companies, would you say that, overall, Telco's technical support i *

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